All equipment purchased from Mach One is supplied, delivered and installed with the option of adding a Service & Support Agreement. This service and support cover can also be enjoyed if you didn’t purchase your equipment from Mach One.
There are two main types of cover available, both offering the same response times, or you can chose our ad hoc option.
Fixed Cost Service & Support Agreement
This agreement includes everything from help desk telephone support and emergency call-outs, to loan equipment and routine general service visits, all carried out to a framework of guaranteed response times.
Points Based Service & Support Agreement
This service agreement enables the purchase of pre-paid service cover on an ad hoc basis at a discounted rate, whilst still enjoying the same guaranteed response times and services offered by a fixed cost agreement.
Ad Hoc Support
If you don’t want a support agreement, or you have only just found us and need urgent assistance with a technical problem, call us, pay the hourly, half-daily or daily rate, and we will help you out.
We are able to provide your Service and Support in the following ways: