All equipment purchased from Mach One is supplied, delivered and installed with the option of adding a Service & Support Agreement. This service and support cover can also be enjoyed if you didn’t purchase your equipment from Mach One.

There are two main types of cover available, both offering the same response times, or you can chose our ad hoc option.

Fixed Cost Service & Support Agreement

This agreement includes everything from help desk telephone support and emergency call-outs, to loan equipment and routine general service visits, all carried out to a framework of guaranteed response times.

Points Based Service & Support Agreement

This service agreement enables the purchase of pre-paid service cover on an ad hoc basis at a discounted rate, whilst still enjoying the same guaranteed response times and services offered by a fixed cost agreement.

Ad Hoc Support

If you don’t want a support agreement, or you have only just found us and need urgent assistance with a technical problem, call us, pay the hourly, half-daily or daily rate, and we will help you out.

We are able to provide your Service and Support in the following ways:

Routine general service visits include:

  • User liaison and consultation
  • System improvement recommendations
  • Install Mac OS updates
  • Install latest OS/firmware on network appliances
  • Install application patches
  • Health checking overall infrastructure
  • General machine health checks and troubleshooting
  • Checking backup logs.

Whatever your support requirement, we will work with you to tailor a package that specifically suits your needs. Get in touch with us today to arrange a consultation.

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