Remote Access Troubleshooting
Using technologies such as VPN (Virtual Private Networking), Apple Remote Desktop, or web based solutions such as Logmein, Webex and TeamViewer, our engineers can view your machine while you demonstrate the problems you are experiencing.
They can then take control of your computer and remotely fix it without the need for a site visit*, reducing response time and saving you downtime.
Routine maintenance and general services can be undertaken remotely out of hours on servers that cannot be off-line during normal hours.
* This support is reliant on the type of Internet connection and access across your LAN